(615) 355-5740 *Application for new service must be done in person with a valid driver's license or photo identification. One day notice is required for all new service.


Drought Alert:  The Smyrna Utilities service area has had lower than normal precipitation.  The National Drought Mitigation Center identifies the Smyrna Utilities area as currently experiencing  a “D2- Severe Drought”.  As identified in the Smyrna Utilities drought management plan, the Smyrna Utilities wants to notify its customers it is currently in Phase 2 – Voluntary Water Reductions. Smyrna Utilities is asking everyone to conserve water by stopping all non-essential uses. Non-essential uses are list below as Category 1 for this level of drought response. Further drought response may result in Smyrna Utilities moving to Phase 3 -  Mandatory Water Restriction.  At this time , we ask for your help in efforts to conserve water by stopping non-essential water uses listed in Category 1.

Category 1

The following uses are declared to be non-essential uses during a Phase - 2 Voluntary Water Reduction:

  • Washing sidewalks, driveways, parking areas, tennis courts, patios or other exterior paved areas, except by the Town for the public safety.
  • Filling or refilling a swimming pool.
  • Noncommercial washing of privately owned motor vehicles, trailers and boats.
  • Any use of water from a fire hydrant except for fighting fires, or use by the Town.
  • Watering of lawns, gardens, landscaped areas, trees, shrubs or other plants.
  • Use of water for dust control or compaction during construction.

Our Mission

  • To provide customers with an adequate supply of safe water and treatment of sanitary sewer as regulated by TDEC and EPA.
  • To provide customers with an adequate supply of natural gas as regulated by TN Regulator Authority, DOT, and Office of Pipeline Safety.
  • To provide customers services in a timely and courteous manner and provide accurate and timely billing and adjust rates as necessary to insure revenues offset expenditures.
  • To plan for future growth and utility infrastructure to meet the growing need of our customers.
  • To provide contingency and emergency plans.

Fees for New Service

Water: $30.00

(Additional $75.00 deposit on any rental property)
Gas deposits are also required on any commercial property but vary depending on usage of the past year.

Fee for Restoring Service

During Regular Office Hours
Water $45.00 - Gas $45.00

After Regular Office Hours
$25.00 Additional per service call

Utilities - Frequently Asked Questions

Natural Gas Mains and Appurtenances Tech Specs

Sanitary Sewer Standard Specifications for New Construction [PDF]

Water System Standard Specifications for New Construction [PDF]

Sanitary Sewer Overflow Evaluation Report (SSOER) [PDF]



Natural gas is odorless, colorless, and non-toxic so an odorant is added for your protection.There is a serviceman on call at all times for emergencies. Please call (615) 355-5742 for service Monday - Friday, 8:00am - 4:30pm. All other times you should call (615) 459-6644.

If you smell gas, call Smyrna Natural Gas at (615) 355-5742 or 911 immediately. Do not turn electrical switches or other spark producers on or off.


Did you know that you can have your utility bill automatically paid from your checking account? If you sign up for Automatic Bank Draft, Smyrna Utilities will automatically pay your utility bill from funds in your checking account on the due date. Many citizens feel that this is the most convenient way to pay their utility bill. Best of all, there no additional fees for this service. Just complete this application form [PDF] and return it to Town Hall (in person or you can mail it) and we'll get your account set up within a few days. If you have any questions about this or any other service, just call (615) 355-5740. We're here to help.



Project Assistance

Giving those in our community in need a hand up with their utility bills. It's easy. All you have to do is add $1.00 to your monthly utility bill. Just ask the Smyrna Utility Representative how to help those unable to pay their utility bill.

Let's pull together to help our neighbors in need.