An excess flow valve is a mechanical safety device that may be installed on a natural gas service line, and is designed to automatically shut off the flow of natural gas in the service line in the event of a significant break, puncture or severance in the line.
How does an excess flow valve work?
An excess flow valve operates similar to electrical circuit breakers that trip when the electricity current exceeds its limit. The excess flow valve is tripped by an excess flow of gas, causing a spring loaded device inside the valve to automatically restrict the flow of gas. The valve automatically resets or reopens when the excess flow of gas has ceased or service line gas pressure is significantly reduced.
Will an excess flow valve protect against all types of leaks?
No. An excess flow valve does not protect against small leaks on the service line or gas meter or leaks beyond the meter assembly, such as those involving a customer’s house piping or customer appliance malfunction. It is designed to activate when the service line is significantly damaged due to excavation or other similar activities. Prevention of service line damage remains the best form of protection and all customers can place a free 811 call to have buried utilities marked before digging.
Will an excess flow valve stop or reduce the flow of natural gas inside my home?
An excess flow valve is designed to allow normal operation of the service line. It will automatically restrict the flow of natural gas only when the service line has been significantly damaged and the flow of natural gas exceeds prescribed limits. An excess flow valve is not designed nor capable of restricting the flow of natural gas inside your home or structure in the event of damage to your house piping located downstream of the gas meter.
What should I do if I smell natural gas?
Leave the area immediately and call 911 and Smyrna Natural Gas at 615-355-5740 option 4 (call from a neighbor’s house or from another location far from the smell of natural gas)
DO NOT use anything electrical that may create a spark; this includes cell phones
DO NOT operate any light switches
DO NOT light a match
DO NOT attempt to locate the source of a leak
DO NOT attempt to stop a leak
DO NOT return to the area until Smyrna Natural Gas or the emergency services have declared the area safe
Why is Smyrna offering customers the option to install excess flow valves?
Federal regulations require that existing customers receive notice of their option to request the installation of an excess flow valve on qualifying service lines.
Who installs the excess flow valve?
For qualifying service lines, Smyrna or one of its approved contractors will install the excess flow valve.
Who pays for the installation of the excess flow valve?
The cost of installing an excess flow valve on an existing natural gas service line will be the sole responsibility of the customer requesting the installation.
How much does it cost to install an excess flow valve?
The cost to install an excess flow valve varies depending on the location and difficulty of the installation; however, on average, the cost to install an excess flow valve on an eligible existing service line is estimated to be in excess of $950.
Can I spread out my payments in installments for the excess flow valve?
No. A deposit in the full amount of the cost estimate will be required prior to the start of the excess flow valve installation work.
Can I add the cost of the excess flow valve to my bill?
No. The cost to install the excess flow valve must be billed separately and cannot be included on your normal monthly bill.
Where does the excess flow valve get installed?
The excess flow valve is installed on the natural gas service line that runs underground between the gas main (usually located in or near the street, alley or utility right-of-way) and the gas meter on the customer’s property. Installation of an excess flow valve requires excavation near the natural gas main to expose the service line prior to installation. All areas excavated will be restored once installation is complete.
Can my plumber install the excess flow valve?
No. Only Smyrna or its approved contractor can do the installation.
How do I know if an excess flow valve can be installed at my property?
Smyrna will send out a representative to your property to determine if an excess flow valve can be installed. Due to operating characteristics and limitations in some instances, an excess flow valve cannot be installed. Each customer location will be evaluated upon request.
How long will the excess flow valve last?
The device is designed to last the lifetime of the natural gas line. However, if your natural gas service line is replaced in connection with overall system maintenance activities, the excess flow valve will also be replaced.
Can I take the excess flow valve with me if I move?
No. Once installed, the excess flow valve becomes part of Smyrna’s natural gas distribution system and it cannot be removed.
Will the installation of an excess flow valve affect my monthly bill?
No. Installing an excess flow valve will neither increase nor decrease a customer’s natural gas usage.
Who should I contact to request an excess flow valve installation estimate?
Call Smyrna Natural Gas at (615) 355-5740, option 4.
How long do I have to decide whether or not I want to have an excess flow valve installed at my property?
You may request to have an excess flow valve installed at your expense at any time.
Will my property and landscaping be disturbed during installation?
Installation of an excess flow valve requires digging so that the service line is exposed prior to installation. Smyrna Natural Gas or its contractor will restore property to its original condition, to the extent reasonably practicable, as part of the overall project cost.
Will my gas supply be shut off during the installation?
Yes. Installation of the excess flow valve will require us to temporarily shut off the gas supply to your property. As part of the installation process, your existing houseline piping must be retested and appliance pilots will be re-lit if your houseline piping and appliances are operating normally. If the houseline test fails or appliances do not pass inspection, you will be responsible for repairs before natural gas service can be fully restored.
How will the installation of an excess flow valve take place?
Installation of the excess flow valve will be scheduled at a mutually agreeable date, subject to approval from permitting authorities, payment arrangements, work crew scheduling and weather conditions. The length of time to install will vary based on the complexity of the installation.
What should property owners do if a contractor or installer shows up with a backhoe and starts digging on their property without calling 811?
If someone has hired a contractor to do work that requires excavation, they should call 811 themselves or ask the contractor to do so before work begins. Property owners who see someone preparing to dig on their property and don’t see paint lines or flags marking the location of underground utilities, should tell the workers to STOP and call 811 before they dig.
How much do the graves cost?
The cost of a grave is $900 each. There are no discounts for the purchase of multiple graves. We no longer sell ½ graves for babies.
Can I make payments?
The only time that we can take payments for the purchase of a grave is at the time of a death and the grave will be used immediately. Purchaser must sign Payment Agreement. (This allows time to collect life insurance, if necessary.) All pre-need purchases must be paid in one lump sum. It is illegal for a municipality to finance.
Can I pay with a credit card?
The Town of Smyrna does accept credit cards; however, there is a fee of $2.45 per $100 to offset the costs that the Town incurs when a credit card is used. (To charge the full price of $900.00 on a credit card, the fee would be $22.05.)
How much does it cost to open and close the grave?
Opening and closing costs are handled through the funeral homes. The purchaser/owner of any grave site is responsible for all costs involved in the removal of any rock and/or unsuitable soils from the grave site.
What if I want to bury a crematory urn?
The Town no longer does the opening and closing for the burial of cremains. The family must go through a funeral home. Families are not allowed to bury them themselves. (or bury anything else!)
Do my decorations have to be kept on the headstone?
Markers must be kept at the head and/or at the foot of the grave. The placement of fencing on, and/or the ornamental outlining of any type of, any grave site is prohibited. Ground cover such as stone, mulch, and/or wood chips prevents staff from properly maintaining the cemetery and is not permitted. All decorations must be kept on the marker or within six inches of the headstone. (dimensions of a grave = 4’ X 10’)
Can I plant flowers or a tree?
To allow visitor access and mowing maintenance, no landscaping can be planted on the grave sites. The planting of trees on any grave site is prohibited.
Can I place a bench at the grave site?
The purchaser and/or owner of any grave site is allowed to place a single bench on such grave site, provided that any such bench is kept within the dimensions of such individual grave site and is made of a material which will not deteriorate or rust. The Town of Smyrna and/or its agents shall not be held liable for any damage to, and/or any loss of, any such bench. To allow visitor access and mowing maintenance, benches must be placed perpendicular to the grave for which it is intended. It must be placed at the head or the foot of the grave, not beside or within the aisles. The bench is limited to the width of the grave (4 feet).
Where can I get a headstone?
Headstones can be purchased through any monument company. We do not sell headstones and cannot recommend any particular company.
How will the monument company know where to put the headstone?
The purchaser or monument company is required to contact us at (615) 355-5782, 48 hours prior to the placement of headstones or markers. The Town will mark the area where a headstone/marker can be placed. We do not set the headstones/markers. They must be set by a monument company.
Is the cemetery only opened certain hours?
Mapleview Cemetery hours are 8:00am until 6:00pm daily. The Smyrna Police Department regularly patrols the cemetery. We do not close the gates.
Who cleans the cemetery and how often?
The Town of Smyrna provides lawn care and periodically removes and discards old flowers. Funeral flowers will be removed from graves within two weeks of the service. To help ensure public safety at the Cemetery, the Town of Smyrna reserves the right to remove any floral designs, flowers, weeds, trees, shrubs or plants of any kind from the Cemetery as soon as, in the judgment of the Cemetery management, they become diseased, damaged, invasive, overgrown, or if they do not conform to the Cemetery’s clean-up schedule. Cleaning dates are posted at the entrance of the cemetery. All items that are removed are discarded. The ONLY way to ensure personal items are not removed when the Cemetery is cleaned is for the family to take everything off the weeks of the cleaning and put it back the following week.
Does the family need to remove funeral flowers?
Funeral flowers can be removed by the family, if desired. Otherwise, the Town will remove them when they become diseased, damaged, invasive, overgrown, or if they do not conform to the Cemetery’s clean-up schedule. (usually within two weeks after the funeral)
Who fills any areas of the grave that have sunk/settled?
The Town will fill any areas that have sunk or settled. Settling is normal especially after heavy rain. A new grave may need filled 2-3 times before completely settled.
What are the dates for overall cleaning at Mapleview Cemetery?
Mapleview Cemetery receives a thorough cleaning twice during the year, once in the Spring and once in the Fall. Spring dates: February 15th thru March 1st. Fall dates: October 1st - 15th
Please call (615) 355 - 5782 if you have any questions.